Senior Loyalty & Customer Engagement Manager I Energy
Antwerp
Industry
Oil & Energy
Languages
DU
Gross salary
4.500€ - 6.300€
What's in it for you?
- A competitive compensations and benefits package for the required level and experience, including a company car.
- The opportunity to boost your career through product training, coaching & support, learning on the job
- A permanent contract in a dynamic, transparent, and fast-paced organisation, characterised by an entrepreneurial and cooperative culture.
- Autonomy and entrepreneurship in your work, as well as teamwork with other colleagues and departments
- 46 days off 🙏
About the company
Our client is a dynamic company in full transformation and aims to become a sustainable Mobility player.This means that in addition to their traditional business of gas stations and lubricants, they are very much committed to electric and other future-oriented mobility solutions.
To support the strong growth and the challenging future strategy, they are looking for a Senior Loyalty & Customer Engagement Manager.
About the job
As a Loyalty & Customer Engagement Manager, you will play a pivotal role in developing and implementing the long-term loyalty strategy for the brand, leveraging customer data, segments, and profiles to create personalised offers and automated campaigns.
Key Responsibilities:
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Loyalty Program Strategy: Develop and execute a comprehensive loyalty program strategy based on customer insights, collaborating closely with the Customer & Market Insights Coordinator and other team members to drive customer retention and satisfaction.
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Partnership Collaboration: Work closely with external partners and internal stakeholders to design and implement a best-in-class loyalty program, ensuring our valued customers are rewarded for their loyalty effectively.
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Customer Experience Enhancement: Continuously improve the overall customer experience for various applications under our management, identifying areas for enhancement and implementing strategies for seamless interactions.
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Performance Reporting: Provide budgetary and KPI reports to management, incorporating data from digital channels, offline communication, and both online and offline sales, allowing data-driven decision-making.
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Actionable Insights: Analyze data to identify actionable insights and opportunities for service development and improvement, collaborating with the Customer Value Proposition-team to implement these initiatives.
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Cross-Functional Collaboration: Engage with multiple teams, including Marketing, Sales, and Product Development, to align loyalty program efforts with overall business objectives and enhance customer engagement across all touchpoints.
About the ideal candidate
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer engagement, loyalty programs, or a similar role.
- Analytical skills with the ability to translate data into actionable recommendations.
- Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
- Familiarity with CRM systems and customer segmentation tools is a plus.
Join this dynamic team and contribute to the success of the loyalty program, making a significant impact on our customers' satisfaction and business growth.
Apply now and be part of an exciting journey towards a brighter future! 🙏🚀🤗
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