Senior Loyalty & Customer Engagement Manager I Energy
Oil & Energy
4.500€ - 6.300€
What's in it for you?
- A competitive compensations and benefits package for the required level and experience, including a company car.
- The opportunity to boost your career through product training, coaching & support, learning on the job
- A permanent contract in a dynamic, transparent, and fast-paced organisation, characterised by an entrepreneurial and cooperative culture.
- Autonomy and entrepreneurship in your work, as well as teamwork with other colleagues and departments
- 46 days off 🙏
About the companyOur client is a dynamic company in full transformation and aims to become a sustainable Mobility player.
This means that in addition to their traditional business of gas stations and lubricants, they are very much committed to electric and other future-oriented mobility solutions.
To support the strong growth and the challenging future strategy, they are looking for a Senior Loyalty & Customer Engagement Manager.
About the job
As a Loyalty & Customer Engagement Manager, you will play a pivotal role in developing and implementing the long-term loyalty strategy for the brand, leveraging customer data, segments, and profiles to create personalised offers and automated campaigns.
Loyalty Program Strategy: Develop and execute a comprehensive loyalty program strategy based on customer insights, collaborating closely with the Customer & Market Insights Coordinator and other team members to drive customer retention and satisfaction.
Partnership Collaboration: Work closely with external partners and internal stakeholders to design and implement a best-in-class loyalty program, ensuring our valued customers are rewarded for their loyalty effectively.
Customer Experience Enhancement: Continuously improve the overall customer experience for various applications under our management, identifying areas for enhancement and implementing strategies for seamless interactions.
Performance Reporting: Provide budgetary and KPI reports to management, incorporating data from digital channels, offline communication, and both online and offline sales, allowing data-driven decision-making.
Actionable Insights: Analyze data to identify actionable insights and opportunities for service development and improvement, collaborating with the Customer Value Proposition-team to implement these initiatives.
Cross-Functional Collaboration: Engage with multiple teams, including Marketing, Sales, and Product Development, to align loyalty program efforts with overall business objectives and enhance customer engagement across all touchpoints.
About the ideal candidate
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer engagement, loyalty programs, or a similar role.
- Analytical skills with the ability to translate data into actionable recommendations.
- Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
- Familiarity with CRM systems and customer segmentation tools is a plus.
Join this dynamic team and contribute to the success of the loyalty program, making a significant impact on our customers' satisfaction and business growth.
Apply now and be part of an exciting journey towards a brighter future! 🙏🚀🤗
Frequently Asked Questions
Even if your predominant profile today is not the same as the one in the job description, you can still apply for the job because this tool is not intended to be discriminatory in any way, it is simply informative.
Discovering your profile helps you better understand what your aspirations are at this point in your career and seeing the one sought by the company for a specific position can give you insights about their company culture and the attitude they are looking for. It is thus always interesting to compare both. However, we all have a part of each GRAM profile within us and the predominance of one profile over the others stands out at certain stages of our career and can change at any time, depending on our needs at a specific moment.
Therefore, you can apply for the position even if your dominant profile today is not the same as the one indicatively displayed on the job, that will never be a problem. Don’t hesitate to discuss this with one of our consultants if this isn’t perfectly clear to you yet, we will be happy to provide you more information about the GRAM.
Another question? Contact us!